I was working with a client yesterday and discussing how to have a difficult conversation with one of his employees. He said “there really is an art to doing this well, isn’t there?” I hadn’t thought about it in that way, but I believe he is right. Although it would make it easier to follow a process, there is no perfect formula to follow for every conversation. Every situation is slightly different and you are dealing with human beings who are all coming at the situation from their own perspectives and experiences.
Having this conversation is difficult for both sides. Recognize that they may get defensive and need some time to process what they have heard. It may be beneficial to get back together the next day so they can respond before discussing it any further. Take your cue from them and offer the suggestion to meet again the next day, if you think it would help them.
The best thing you can do is to be calm, be honest, share the facts, allow them to have input in the conversation and discuss next steps. Giving them ample time to respond allows you to confirm that they have heard the message and will be doing something differently going forward. If you can have this conversation coming from a place of authenticity and integrity, then it will happen in the best way that it can. Prepare for the meeting and trust that you will know what to say in the moment.
Have you heard about the Women’s Leadership Retreat that I am hosting in April? There are still a few spots available. Reach out to me and get more information so you can join us!