Is There an Art to Having a Difficult Conversation?
I was working with a client yesterday and discussing how to have a difficult conversation with one of his employees. He said “there really is an art to doing this well, isn’t there?” I hadn’t thought about it in that way, but I believe he is right. Although it would make it easier to follow a process, there is no perfect formula to follow for every conversation. Every situation is slightly different and you are dealing with human beings who…
Read more